Complaints & Feedback

Never suffer alone!; Never be quiet! Be the Voice Of Change!” Making a complaint whenever you are not satisfied about our services or staff conduct is healthy and the right thing to do. CDNI would not want anyone else to have a similar experience. We can only improve our service deliveries by refining those areas of concern. We encourage you to either send your complained directly to us by completing our complaint form or by sending your complaint directly to the NDIS Quality and Safeguard Commission through the links provided on this page or via the NDIS’s website. CDNI Care will treat all complaints with urgency, respect and gratitude. CDNI Care is encouraging families; Participants and staff to utilise this facility as this will help CDNI to serve you safely; with dignity and respect

The NDIS Commission aims to uphold the rights of people with disability, including the right to dignity and respect, and to live free from abuse, exploitation, and violence. This is in keeping with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.

The Commission will achieve this through:

empowering people with disability to exercise choice and control in the support services they receive, while ensuring appropriate protections are in place
building the capacity of people with disability, their families, and their carers to make informed decisions about NDIS providers
responding to and managing concerns and complaints
supporting a strong and viable market for disability supports and services

Feedback and Complaints Policy

If you have a concern or complaint about the quality or safety of services provided to an NDIS participant in all states and territories except Western Australia, you can make a complaint on behalf of a person with a disability to the NDIS Commission.

If you work in Western Australia, you can find information about making a complaint on the Disability Loop website.

If you have complaints or concerns about the way an NDIS providers treats its workers, you can contact the Fair Work Commission.

You have the right to raise all your complaints or concerns in the unfortunate event of any incident occurring that did not meet your expectations of care. A formal investigation will commence once we receive a complaint or concern.

Each participant will be provided with information on incident management and investigation outcomes.

You may also, complete our ‘Complaints Management Form’ that has been provided in the ‘Welcome Pack’.

All suggestions and feedback are welcome to contribute to the governance of the CDNI Care Pty Ltd and have input into the development of our policies and processes relevant to the provision of services and supports and the protection of participant rights.

Please feel free to contact us:

Phone:	02 8739 0498 / 0424 985 239 / 0424 380 205
Address:	33/8-10 Barry Rd, Chipping Norton, NSW 2170 / 46 Kingsbury St, NSW 2560
Email:	cdni.admin@cdni-care.org / admin@cdni.care
Website:	www.cdni-care.org